Pride & Train the Trainers Program

Programs:

Program Objectives:

• PRIDE-teaches front-line employees quality customer service techniques to improve their businesses and community.
• Train-thTrainer - training people to conduct PRIDE training

 A Sample Program:

• PRIDE Training: The Circle of Service, Who Are the People We Serve?, Whate We are Trying to Accomplish?, Moments of Truth, Hospitality Habits
• PRIDE Guidebook
• Developing a Slide Tour
• Local Resource Guides
• Marketing the Program
• Evaluation

Audience-Frontline Employees from:

• Local businesses
• Chamber of Commerce Professionals
• Cooperatice Extension Service Staff
• Local Development Organizations